Remote Visual Assistance

Remote Visual Assistance by Alcatel-Lucent Enterprise empowers field service employees to deliver operational excellence and improve customer satisfaction.

An easy-to-use, secure, and ultra-mobile solution, Remote Visual Assistance strengthens the collaboration between teams by enabling the remote expert to see what field workers are seeing in real time.

Highlights

Share on-site contextual and visual information to deliver smarter operations
Communicate efficiently across the organisation and bridge communication gaps between field workers and remote experts
Hands-free mode allows field workers to focus on service execution in complete safety

Features

Initiate video calls with available remote experts by double clicking the assigned button
See what field workers see - in real time and support them during service execution
Capture photos and videos in hands-free mode and share them with remote experts
Combined with the wearables package to minimise smartphone usage and empower field workers to work in a truly hands-free environment

Benefits

Raise first time fix rate

See what field workers see - in real-time. Support them during service execution. Add remote experts simply via drag and drop or external experts via SMS.

Capitalise on field intervention

Upload and store time stamped and localised photos and videos whilst on a site survey, or send proof-of-operation to the Rainbow cloud platform.

Communicate efficiently

Use secure enterprise platform to streamline communication and collaboration across field worker teams and remote experts.

Customer References

Rainbow SARP Groupe Alcatel-Lucent Enterprise Remote visual assistance to optimise customer service

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Videos

Supporting Documents

Datasheet

Remote Visual Assistance by Alcatel-Lucent Enterprise

Remote visual assistance optimizes operations, lowers costs and improves time-to-resolution

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