Soft Panel Manager

As a decision-maker, you need access to timely, accurate data collected from multiple sources, including contact center organizations, customer relationship management (CRM) tools , enterprise resource planning (ERP) solutions, and network/warehouse management systems.

Collecting, centralizing and displaying data from across your organization, the Alcatel-Lucent Soft Panel Manager (SPM) provides a holistic view of what's going on at any given time. Through integration with third party and industry-specific solutions, it displays a detailed summary of your current and historical data on wallboards, mobile devices, computer or television screens .

Highlights

Display statistics, calculated data and business data from a variety of sources on multiple devices
Make informed, data-driven decisions based on intelligence
Broadcast messages to alert users of weaknesses, news or targets

Features

Diverse and flexible display formats: text area, pie charts, graphs, charts, gauges, barometers, images, HTML pages, messages, tables and more
Statistics and data display on multiple devices: LED wallboards, LCD/panel PC/plasma/TV screens, individual PC screens (Desktop Wallboard), Android tablet or smartphone (available on Google Play)
User-friendly design and widget management through a web interface

Benefits

Awareness

Provide employees and decision-makers with real-time data, helping them to identify and correct issues quickly.

Flexibility

Use the intuitive web interface and widgets on virtually any screen and monitor them from anywhere.

Cost-saving

The simple interface reduces installation, training and maintenance costs, significantly reducing OPEX.

Supporting Documents

eBook

Customer Service eCatalog

The Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration…

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